ph18 Privacy Policy

1. Introduction

ph18 ("we," "us," or "the Platform") is committed to protecting the personal information of every player who uses ph18.onl. This Privacy Policy applies to all users who register an account, make a deposit, place bets, or otherwise interact with the ph18 platform.

By creating a ph18 account and using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not register or continue using the platform.

2. What Information We Collect

ph18 collects information in two main ways: data you provide directly during registration and use, and data that is collected automatically as you interact with the platform.

Information you provide:

• Full name, date of birth, and gender
• Mobile number and email address used for registration and OTP verification
• Government-issued ID and supporting documents submitted for KYC identity verification
• Payment account details (GCash, Maya, or Philippine bank account) used for deposits and withdrawals
• Any information you provide when contacting ph18 support

Information collected automatically:

• Device type, operating system, and browser details
• IP address and approximate location at the time of access
• Session duration, pages visited, and features used within the platform
• Transaction history, including deposits, withdrawals, and betting activity
• Login timestamps and authentication records

3. How We Use Your Information

ph18 uses the personal data we collect for the following purposes:

Purpose	Data Used
Account registration and management	Name, mobile number, email, date of birth
Identity verification (KYC)	Government ID, date of birth, address
Processing deposits and withdrawals in PHP	Payment account details, transaction records
OTP login and account security	Mobile number, device data, IP address
Platform security and fraud prevention	IP address, device data, login records, betting activity
Responsible gaming tools	Session data, deposit history, account activity
Customer support	Name, contact details, account history
Platform improvement and analytics	Usage data, session records (anonymised where possible)

ph18 does not use your personal data for third-party advertising networks or sell it to data brokers. We do not send unsolicited marketing messages to non-registered users.

4. When We Share Your Information

ph18 shares personal data only in the following circumstances:

• Payment processors: Your payment account details are shared with the relevant e-wallet or banking service (such as GCash or Maya) only to the extent necessary to process your deposit or withdrawal.
• Identity verification providers: KYC documents may be shared with third-party identity verification services that help us confirm your identity and comply with age verification requirements.
• Legal and regulatory requirements: ph18 may disclose personal data to relevant authorities if required by applicable law, court order, or regulatory obligation. This includes anti-money laundering (AML) compliance processes.
• Platform security: In cases of suspected fraud, account abuse, or illegal activity, relevant data may be shared with security or legal partners as necessary.

5. How We Protect Your Data

ph18 applies multiple layers of security to protect your personal information:

• SSL encryption: All data transmitted between your device and ph18.onl is protected using SSL (Secure Sockets Layer) encryption, keeping your information private in transit.
• OTP authentication: Login and sensitive account actions require one-time password (OTP) verification sent to your registered mobile number, reducing the risk of unauthorised access.
• Access controls: Only authorised ph18 personnel with a legitimate need can access your personal data. Access is logged and regularly reviewed.
• Data minimisation: We collect only the data that is necessary for the stated purposes. Information that is no longer needed is securely deleted or anonymised.
• Secure payment channels: Deposit and withdrawal transactions are handled through established Philippine payment channels. ph18 does not store full payment credentials on its own servers.

While ph18 takes data security seriously, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact ph18 support immediately at [email protected].

6. How Long We Keep Your Data

ph18 retains personal data for as long as your account remains active and for a reasonable period thereafter, in line with legal and operational requirements. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable regulations.
• Transaction records, including deposit and withdrawal history, are kept for a minimum period to satisfy financial record-keeping and AML compliance obligations.
• Support communications are retained for a reasonable period to allow us to follow up on unresolved matters.
• Anonymised usage and analytics data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer required, ph18 securely deletes or anonymises it in accordance with our internal data retention procedures.

7. Your Rights Over Your Data

As a ph18 player, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal data ph18 holds about you.
• Correction: If any of your personal data is inaccurate or outdated, you may request that it be corrected. Some updates can be made directly from your account settings.
• Deletion: You may request deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records.
• Restriction: You may request that ph18 restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Objection: You may object to the use of your data for purposes beyond those strictly necessary to operate your account.

To exercise any of these rights, contact ph18 at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before processing a data rights request.

8. Cookies and Tracking

ph18 uses cookies and similar technologies to keep your session active, remember your preferences, and understand how players use the platform. Cookies help us deliver a smoother experience — for example, keeping you logged in during your session or remembering your preferred language settings.

Types of cookies used on ph18.onl:

• Essential cookies: Required for the platform to function. These include session management and security cookies. They cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. Data collected is aggregated and does not identify individual users.
• Preference cookies: Remember settings you have chosen, such as display preferences, to personalise your experience on return visits.

Most browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.

9. Age Restriction

ph18 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. As part of the registration and KYC process, age is verified before an account is approved. If ph18 identifies that personal data has been collected from a person under 21, that account will be closed and the data deleted promptly.

If you believe a minor has registered on ph18, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

ph18 may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When significant changes are made, the "last updated" date at the top of this page will be revised. We encourage you to review this page periodically.

Continued use of ph18 after changes are published constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how ph18 handles your personal data, please contact our support team:

• Email: [email protected]
• Support page: Visit our FAQ for common questions about your account and data.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For account-specific requests, identity verification may be required before we can action your request.